Problems with your new build?
The introduction of the New Homes Ombudsman Service has given homeowners a stronger route to challenge unresolved complaints and hold developers accountable to recognised industry standards. We provide independent support to help you understand your rights, strengthen your complaint and prepare for escalation where necessary.
A new hope for home owners.
For many years, homeowners experiencing problems with their new-build property often found the complaints process confusing, inconsistent and difficult to navigate. While consumer protection schemes existed, many buyers felt frustrated by delays, poor communication and uncertainty about how to escalate unresolved concerns.
The introduction of the New Homes Ombudsman Service and the New Homes Quality Code has brought increased oversight and higher expectations for complaint handling across the homebuilding industry. Many major housebuilders are now signed up to the scheme, giving homeowners access to an independent route for resolving complaints when they cannot be settled directly with the developer.
At NewBuildComplaints.co.uk, we help homeowners understand the complaints process, assess their options, and prepare clear, evidence-based complaints and ombudsman referrals designed to maximise the chances of a fair and effective resolution.
Specialist Dispute Resolution
Formal complaint drafting (£75.00)
Gain specialised support in preparing your complaint, identifying the issues involved and requesting a fair resolution to ensure it is taken seriously by the developers.
✔ Clear explanation of the issues citing relevant codes
✔ Identification of any procedural failings which may be identified if proceeds to Ombudsman level.
✔ Well presented formal complaint letter drafted
✔ Next Steps requested
✔ Timelines the developers must meet by regulatory standards clearly outlined
Final response review (£99.00)
The collation, preparation and analysis of the case ready to send to the Ombudsman which provides you the best opportunity of success and saves the hassle of preparing a clear case. This includes:
✔ Complaint chronology
✔ Evidence schedule
✔ Issue matrix
✔ Submission-ready complaint summary
✔ Ombudsman-ready file structure
Ombudsman case file preparation (£300.00)
Specialised review of any final responses issued by the developer to identify any errors, assess the merits of raising this with the Ombudsman and providing a clear analysis of the strengths and weaknesses of the case to aid the escalation to the Ombudsman.
✔ Eligibility assessment
✔ Strengths and weaknesses
✔ Evidence gaps
✔ Next-step recommendations
✔ NHOS suitability assessment