Privacy Notice

Last Updated: June 2026

Welcome to our Privacy Notice. This website is operated by Newbuildcomplaints.co.uk, a trading style of Oakwood Consultancy and Remediation Services ("we", "us", or "our").

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide when you use our free eligibility checker, submit a contact form, or sign up for our services.

Controller

Oakwood Consultancy and Remediation Services is the controller and responsible for your personal data. We have appointed a data privacy manager. If you have any questions about this privacy notice, please contact them using the details set out below.

Contact Details

• Full name of legal entity: Oakwood Consultancy and Remediation Services

• Email address: admin@oakwoodrandc.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, and title.

• Contact Data: Includes email address, telephone number, and property address.

• Case & Property Data: Includes details regarding your home builder, property completion dates, snagging/defect timelines, final response letters, and correspondence related to your housing dispute.

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system and platform.

• Usage Data: Includes information about how you use our website, products, and services.

Anonymised & Aggregated Data (Our Market Insights)

We also collect, use, and share Aggregated Data such as statistical or industry trend data. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

For example, we may anonymise and aggregate your Case Data to identify macro-level dispute trends, builder failure rates, and regional compliance statistics to compile industry risk reports and league tables. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., preparing a B2C Case-Ready Pack or fulfilling a B2B subscription).

• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., evaluating your initial eligibility via our free checker).

• Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes for Which We Will Use Your Personal Data

• To register you as a new customer or log your enquiry.

• To process and deliver your eligibility assessment, including reviewing your dispute details to provide expert feedback.

• To manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy).

• To administer and protect our business and this website.

4. Disclosures of Your Personal Data

We do not sell your identifiable personal data to third parties. However, to operate the "Two Front Doors, One Engine" structure of Oakwood Consultancy and Remediation Services, your data may be shared under the following conditions:

• Internal Transfers: Data collected via our customer-facing vehicles is centralized within our secure, shared back-office data management systems owned by Oakwood Consultancy and Remediation Services.

• Conflict of Interest Safeguards: To maintain professional and legal integrity, if a consumer submits a case file involving a builder who is a corporate subscriber to our B2B services, data access is strictly segregated to ensure no conflict of interest or unauthorized sharing of case strategies occurs.

• Service Providers: Trusted third-party IT, CRM, and hosting providers who act as data processors under strict confidentiality agreements.

5. Data Security & Retention

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, and contractors who have a business need to know.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Once your case or service is concluded, we may systematically strip all personally identifiable data (such as names, specific house numbers, and contact details) from the file, retaining only the raw, anonymised case metrics for our permanent market analytics database.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request the transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at admin@oakwoodrandc.com.